How we use cookies, identifiers, tracking URLs and log data

Heynabo! uses cookies, mobile identifiers, tracking URLs, log data and similar technologies to help provide, protect, and improve our platform. Here's some more information.

Why do we do it?

We use these technologies for a number of purposes, such as...

  • to recognise who you when you use our platform, so we can provide a personalised experience.
  • to understand how you navigate through our platform, so we can make it better
  • to monitor and analyze the performance, operation, and effectiveness of our platform
  • or fraud detection and prevention, trust and safety, and investigations
  • for purposes of our own customer support, analytics, research, product development, and regulatory compliance.

A bit more about cookies:

When you visit Heynabo! we may place cookies on your device. Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Cookies allow us to recognise you when you return. They also help us provide a customised experience and can enable us to detect certain kinds of fraud.

In many cases the information we collect using cookies and other tools is only used in a non-identifiable manner without reference to personal information. For example, we may use information we collect to better understand website traffic patterns and to optimise our user experience. In some cases we associate the information we collect using cookies and other technology with your personal information.

There are two types of cookies used on the our Platform: (1) “session cookies” and (2) “persistent cookies.” Session cookies normally expire when you close your browser, while persistent cookies remain on your device after you close your browser, and can be used again the next time you access Heynabo!

In many cases you can manage cookie preferences and opt-out of having cookies and other data collection technologies used by adjusting the settings on your browser. All browsers are different so visit the “help” section of your browser when to learn about cookie preferences and other privacy settings that may be available. Please note that if you choose to remove or reject cookies or clear local storage this could affect the features, availability, and functionality of Heynabo!

Server Logs and Other Technologies

We collect many different types of information from server logs and other technologies. For example, we collect information about the device you use to access Heynabo!, your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. Our server logs also record the IP address of the device you use to connect to the Internet. An IP address is a unique identifier that devices require to identify and communicate with each other on the Internet.

We may also collect information about your use of Heynabo! such as when we provide accessibility tools. The tools described help us improve user experience and deliver our services.

Device Information

We may use device-related information to authenticate users. For example, we may use your IP address, browser information, or other data provided by your browser or device to identify the device being used to access our platform. We may also use these device-related techniques for associating you with different devices that you may use to access our content including for fraud-protection purposes.

Your Choices

Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar.

Your mobile device may allow you to control cookies through its settings function. Refer to your device manufacturer’s instructions for more information.

If you choose to decline cookies, some parts of Heynabo! may not work as intended or may not work at all.

Heynabo! uses Frill to let our users suggest features and see our roadmap. As a result of this, you may send information to Frill. Please refer to their privacy policy to learn more about their data practices.